Returns & Refunds Policy
Refund and Return Policy
Due to the nature of our trading partnerships, we regret that we are unable to offer refunds or accept
returns based on below presented circumstances:
Orders Delayed
Orders are lack of tracking information, in transit, pending, expired after 60 days counting from the date
that order departed from our warehouse.
Orders not Received:
We will not deal with the refund or resend if the tracking information shows the order is delivered.
If Your clients do not receive the package, a non-delivery certification issued by the local post office with
official seal is necessary.
Tracking Information Alert. The tracking information shows Alert, the reasons are listed as below:
a)Incorrect/insufficient Address.
b) No Such Number.
c) Unknown recipient.
d) Refused.
e) Do not pick up
in time.
in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
Product Damage During Shipping:
If a product is found to be damaged upon arrival and while still in its original packaging, it qualifies for a
return. We strive to ensure the integrity of our products during transit and will address any incidents of
damage in accordance with our return policy. We do not offer a partial refund or a replacement if
packages arrived are partially damaged. Our liability is limited to the damaging of the product.
Incorrect or Missing Products:
We have a strict quality control process before products are dispatched. We will deal with incorrect or
missing products as follows:
Product Damage During Shipping:
If a product is found to be damaged upon arrival and while still in its original packaging, it qualifies for a
return. We strive to ensure the integrity of our products during transit and will address any incidents of
damage in accordance with our return policy. We do not offer a partial refund or a replacement if
packages arrived are partially damaged. Our liability is limited to the damaging of the product.
Incorrect or Missing Products:
We have a strict quality control process before products are dispatched. We will deal with incorrect or
missing products as follows:
a. For incorrect products, we offer a full refund or replacement. By “incorrect product” we mean the
situation when the delivery contain items which the buyer did not ordered.
b. For products with wrong colour, size which doesn’t affect product function, etc., we offer partial refund.
c. For parts missing which doesn’t affect product function, we may refund partially or resend the missing
part; for parts missing which affect product function, we will resend the product only.
d. For accessories, we will resend the accessories.
Notes: For size problem, we will appreciate it a lot if you can measure the product according to the
correct measurement method and provide us the photo of measurement. Then, our dispute team will deal
with your disputes quickly.
Orders Cancellation:
For orders cancellation, we offer a full refund before products been processed by warehouses. But things
may be different for following orders:
situation when the delivery contain items which the buyer did not ordered.
b. For products with wrong colour, size which doesn’t affect product function, etc., we offer partial refund.
c. For parts missing which doesn’t affect product function, we may refund partially or resend the missing
part; for parts missing which affect product function, we will resend the product only.
d. For accessories, we will resend the accessories.
Notes: For size problem, we will appreciate it a lot if you can measure the product according to the
correct measurement method and provide us the photo of measurement. Then, our dispute team will deal
with your disputes quickly.
Orders Cancellation:
For orders cancellation, we offer a full refund before products been processed by warehouses. But things
may be different for following orders:
a. After payment, products on demand orders cannot be cancelled as it is customized.
b. After payment, private inventory orders cannot be cancelled as it is special products and only available
for you.
c. After payment, video and/or photo orders cannot be cancelled as Sales Corps have planned and
prepared for you after payment.Manufacturing Defects:
Products exhibiting defects due to mechanical failures are eligible for return. Specifically, in electronics,
this includes issues such as non-functional buttons, defective screens, battery problems, and software
malfunctions or similar. For clothing and footwear, eligible mechanical failures include defective zippers,
faulty stitching, fabric tears not resulting from wear and tear, and issues with fasteners or buckles.
Requesting a Refund or Return:
You must submit a request for a refund within 14 days of receiving your order.
To be considered for a return, the item must be in the same condition that you received it: unworn or
unused, with tags intact and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, you must provide photographic and video evidence of the product's damage for our
evaluation. This evidence must be submitted promptly upon receipt of the item.
Contact us at contact@trends-shop.net or via WhatsApp to start the return process. Returns initiated
without prior contact will not be accepted.
Upon Acceptance of Your Return:
We will provide the instructions on how to send back the item. Unauthorized returns will not be accepted.
Our team will conduct a detailed assessment of the returned item to determine the cause and extent of
the damage. Based on this evaluation, we will decide on the issuance of a refund.
Exceptions and Non-Returnable Items:
Certain items, including but not limited to, products from our featured collections (e.g., Socks, Electric
Massagers, Bracelets, Necklaces, Jewelry, Hats, Beanies, Sunglasses, Yogawear), custom-made,
personalised items are also non-returnable.
Sale items and gift cards are also ineligible for returns.
Trends-shop.net will not accept any unreasonable disputes, including but not limited to:
b. After payment, private inventory orders cannot be cancelled as it is special products and only available
for you.
c. After payment, video and/or photo orders cannot be cancelled as Sales Corps have planned and
prepared for you after payment.Manufacturing Defects:
Products exhibiting defects due to mechanical failures are eligible for return. Specifically, in electronics,
this includes issues such as non-functional buttons, defective screens, battery problems, and software
malfunctions or similar. For clothing and footwear, eligible mechanical failures include defective zippers,
faulty stitching, fabric tears not resulting from wear and tear, and issues with fasteners or buckles.
Requesting a Refund or Return:
You must submit a request for a refund within 14 days of receiving your order.
To be considered for a return, the item must be in the same condition that you received it: unworn or
unused, with tags intact and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, you must provide photographic and video evidence of the product's damage for our
evaluation. This evidence must be submitted promptly upon receipt of the item.
Contact us at contact@trends-shop.net or via WhatsApp to start the return process. Returns initiated
without prior contact will not be accepted.
Upon Acceptance of Your Return:
We will provide the instructions on how to send back the item. Unauthorized returns will not be accepted.
Our team will conduct a detailed assessment of the returned item to determine the cause and extent of
the damage. Based on this evaluation, we will decide on the issuance of a refund.
Exceptions and Non-Returnable Items:
Certain items, including but not limited to, products from our featured collections (e.g., Socks, Electric
Massagers, Bracelets, Necklaces, Jewelry, Hats, Beanies, Sunglasses, Yogawear), custom-made,
personalised items are also non-returnable.
Sale items and gift cards are also ineligible for returns.
Trends-shop.net will not accept any unreasonable disputes, including but not limited to:
a. The buyer does not like it.
b. Products smell unusual.
c. The buyer ordered the wrong items (not the ones he wanted to)
d. The shipping address was provided incorrectly.
e. Tracking information deleted by logistics companies or local post offices.
f. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply
with the work of customs clearance in line with the foreign trade policies of certain countries.
g. Mistakes while ordering the product.
h. Destroying or damaging the product by the costumer.
i. Ordering the product on behalf of a person other than the owner of the means of payment.
trends-shop.net will not deal with the refund or resend if the tracking information shows the order is
delivered.
If You do not receive the package, a non-delivery certification issued by the local post office with an
official seal is necessary.
Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a)Incorrect/insufficient address.
b)No such number.
c)Unknown recipient.
d)Refused.
e)Do not pick up in time.
f)No safe delivery location.
g)Uncleared customs.
Refunds:
We'll contact you as soon as we've received and inspected your return and let you know whether or not
the refund has been approved. If approved, we will automatically refund your money within 24 working
days or send you the same product you paid for Please bear in mind that it may take some time for your
bank or credit card company to process and send your refund.
Upon receipt and inspection of your return, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will automatically be refunded within 24 working
days.
Products can be returned only to the address provided when the dispute is accepted. Please return
products within 14 days after products received.
Due to limited international transportation, we will not accept any disputes when your orders are shipped
to the following countries: Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua,
Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya,
Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba,
Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska,
Guadeloupe, Martinique, and French Guiana.
For any inquiries or if more than 24 business days have passed since the approval of your return, please
contact us at contact@trends-shop.net.
Refund Request Procedure:
Should you find the need to initiate a refund request for any purchase made at Trends-Shop.net, we have
established multiple channels through which you can communicate your request effectively and
conveniently. You are encouraged to reach out to us via the following methods:
Email: For a direct and formal communication, please send your refund request to contact@trends-
shop.net. Ensure to provide pertinent order details to facilitate an expedited processing.
Telephone: For immediate assistance, you may contact us at +48 784 534 847. Our customer service
representatives are available to guide you through the refund process and address any queries you may
have.
You cannot open dispute if order status is closed. Impossibly, we deal with your disputes as all tracking
information has been cleared.
For bulk purchase order, the close date usually is around 60 days. Dispute will be closed automatically if
the order has been closed and you have not responded for seven consecutive days.
Social Media: We are accessible on various social media platforms. You can find a direct link to our
social media page in the website's footer. This channel is ideal for quick and informal communications
regarding your refund.
Quick Form of Communication: For a streamlined and efficient interaction, please use our quick contact
form available at https://trends-shop.net/pages/contact. This method allows for a swift submission of your
refund request directly through our website.
Upon receiving your request through any of these channels, our dedicated customer service team will
promptly review your case and guide you through the subsequent steps to ensure a satisfactory
resolution.
Warranty: Sales Corps as a sales platform do not provide guarantees for purchased products.
b. Products smell unusual.
c. The buyer ordered the wrong items (not the ones he wanted to)
d. The shipping address was provided incorrectly.
e. Tracking information deleted by logistics companies or local post offices.
f. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply
with the work of customs clearance in line with the foreign trade policies of certain countries.
g. Mistakes while ordering the product.
h. Destroying or damaging the product by the costumer.
i. Ordering the product on behalf of a person other than the owner of the means of payment.
trends-shop.net will not deal with the refund or resend if the tracking information shows the order is
delivered.
If You do not receive the package, a non-delivery certification issued by the local post office with an
official seal is necessary.
Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a)Incorrect/insufficient address.
b)No such number.
c)Unknown recipient.
d)Refused.
e)Do not pick up in time.
f)No safe delivery location.
g)Uncleared customs.
Refunds:
We'll contact you as soon as we've received and inspected your return and let you know whether or not
the refund has been approved. If approved, we will automatically refund your money within 24 working
days or send you the same product you paid for Please bear in mind that it may take some time for your
bank or credit card company to process and send your refund.
Upon receipt and inspection of your return, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will automatically be refunded within 24 working
days.
Products can be returned only to the address provided when the dispute is accepted. Please return
products within 14 days after products received.
Due to limited international transportation, we will not accept any disputes when your orders are shipped
to the following countries: Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua,
Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya,
Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba,
Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska,
Guadeloupe, Martinique, and French Guiana.
For any inquiries or if more than 24 business days have passed since the approval of your return, please
contact us at contact@trends-shop.net.
Refund Request Procedure:
Should you find the need to initiate a refund request for any purchase made at Trends-Shop.net, we have
established multiple channels through which you can communicate your request effectively and
conveniently. You are encouraged to reach out to us via the following methods:
Email: For a direct and formal communication, please send your refund request to contact@trends-
shop.net. Ensure to provide pertinent order details to facilitate an expedited processing.
Telephone: For immediate assistance, you may contact us at +48 784 534 847. Our customer service
representatives are available to guide you through the refund process and address any queries you may
have.
You cannot open dispute if order status is closed. Impossibly, we deal with your disputes as all tracking
information has been cleared.
For bulk purchase order, the close date usually is around 60 days. Dispute will be closed automatically if
the order has been closed and you have not responded for seven consecutive days.
Social Media: We are accessible on various social media platforms. You can find a direct link to our
social media page in the website's footer. This channel is ideal for quick and informal communications
regarding your refund.
Quick Form of Communication: For a streamlined and efficient interaction, please use our quick contact
form available at https://trends-shop.net/pages/contact. This method allows for a swift submission of your
refund request directly through our website.
Upon receiving your request through any of these channels, our dedicated customer service team will
promptly review your case and guide you through the subsequent steps to ensure a satisfactory
resolution.
Warranty: Sales Corps as a sales platform do not provide guarantees for purchased products.
European Union 14 day cooling-off period:
Notwithstanding the above, if the goods are delivered to the European Union, you have the right to
cancel or return your order within 14 days for any reason whatsoever. As above, your item must be in the
same condition as when you received it, unworn or unused, with any tags and in its original packaging.
You'll also need your receipt or proof of purchase.
Force Majeure:
We take no responsibility for any product damaged or shipping delay caused by the act of god, including
but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm,
heavy snow, customs inspection. However, we will notify you by our Chat, Skype, Email, Line, Social
Media, etc.
Notwithstanding the above, if the goods are delivered to the European Union, you have the right to
cancel or return your order within 14 days for any reason whatsoever. As above, your item must be in the
same condition as when you received it, unworn or unused, with any tags and in its original packaging.
You'll also need your receipt or proof of purchase.
Force Majeure:
We take no responsibility for any product damaged or shipping delay caused by the act of god, including
but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm,
heavy snow, customs inspection. However, we will notify you by our Chat, Skype, Email, Line, Social
Media, etc.
