Shipping & Delivery Policy
Article 1: Scope of Policy
This Shipping Policy is applicable to all purchases made through Trends-Shop.net and is binding on all customers within the European Union and the Schengen Area. This policy delineates the terms and conditions under which Trends-Shop.net provides shipping services for its merchandise.
Article 2: Parcel Tracking
Trends-Shop.net provides the ability to track your delivery. However, due to external contingencies this is not to be interpreted as guaranteed.
Article 3: Delivery Periods
The estimated delivery times provided by Trends-Shop.net are approximations and are not to be interpreted as guaranteed. The actual delivery timeframe may vary depending on the customer's location up to 60 days and external contingencies that are beyond Trends-Shop.net's influence. A network of esteemed logistics partners is employed to optimize the expeditious and reliable delivery of orders. Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact the local post office or go to the post office for delivery.
Article 4: Obligations and External Contingencies
Trends-Shop.net endeavors to execute order fulfillment with utmost diligence. Post dispatch, the responsibility for the timely conveyance of packages transitions to the logistics partners. External contingencies, such as geopolitical disruptions affecting the following countries: Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana may impact delivery schedules. These circumstances are beyond Trends-Shop.net's purview; nonetheless, our customer service is committed to providing assistance and updates concerning your consignment.
Article 5: Customs and Import Duties
For deliveries transcending the European Union and Schengen Area borders, the customer bears the onus for any applicable customs and import duties. Trends-Shop.net disclaims any liability for delays, customs or additional levies incurred during the customs clearance process. This also applies for deliveries within European Union and Schengen Borders.
Article 6: Resolution of Misplaced or Damaged Goods
Should an order be misplaced or received in a damaged state, the customer is urged to contact Trends-Shop.net’s customer service forthwith. While Trends-Shop.net disclaims liability for merchandise post-dispatch, we pledge to facilitate communication with the logistics provider to address and resolve the issue.
Article 7: Customer Enquiries
For inquiries or concerns pertaining to the shipping and delivery of an order, customers are encouraged to contact Trends-Shop.net’s customer support. Our aim is to ensure a gratifying and smooth shopping experience at Trends-Shop.net.
Article 8: Acceptance of Terms
By finalizing an order with Trends-Shop.net, the customer consents to the stipulations articulated in this Shipping Policy. A shipping tag that a product has arrived is final evidence of the product arriving to the client and does not open a dispute about it. We appreciate your understanding and look forward to serving you.
